1. Introduction
This Privacy Policy outlines how UHU SCOTLAND LTD ("UHU SCOTLAND", "we", "us", or "our") collects, uses, protects, and discloses your information when you use our website at https://uhu-scotland.site and when you contact us in connection with our premium Scottish meat and poultry products and related services.
By using our website, submitting an enquiry, or placing a booking with us, you acknowledge that you have read and understood this Privacy Policy and that we will process your personal data in accordance with it and with applicable Scottish and UK data protection laws.
2. Data Collection
We collect information in order to provide our services, respond to your enquiries, process orders and bookings, and continually improve the experience we offer across our website and services.
2.1 Personal data you provide to us
When you interact with us, you may provide personal data including:
- Identification details such as your name, job title, and business name.
- Contact details such as your email address, telephone number, and postal address.
- Enquiry and booking details such as the nature of your request, preferred products, quantities, delivery preferences, and any additional information you choose to share in contact forms or correspondence.
- Account or relationship details, where applicable, such as your history of orders, communication preferences, and key contacts for wholesale relationships.
2.2 Information collected automatically
When you visit our website, we may automatically collect certain non-personal and technical information to understand how our site is used and to keep it secure, such as:
- Device and browser information, including IP address, browser type and version, and device identifiers.
- Usage data, including the pages you visit, the time and date of your visit, referring and exit pages, approximate location, and time spent on each page.
- Log data related to system performance, error messages, and security monitoring.
This information helps us operate the website effectively, diagnose technical issues, and improve performance and user experience.
3. Use of Information
We use the information we collect for the following purposes in connection with our premium meat and poultry operations:
- Processing bookings and orders: to confirm product availability, prepare quotations, coordinate delivery or collection, and manage wholesale or retail supply arrangements.
- Responding to enquiries: to answer questions about our products, pricing, provenance, quality standards, and any other aspect of our services.
- Managing our relationship with you: to maintain contact details, record communication history, manage your preferences, and provide updates relevant to your account or enquiries.
- Delivering and improving our services: to ensure that our products, logistics, and customer service meet the standards you expect, and to refine our offerings over time.
- Website operation and optimisation: to operate, maintain, and improve the performance, security, and usability of our website.
- Legal and regulatory compliance: to comply with our legal obligations, including food safety, record keeping, and financial reporting requirements, and to establish, exercise, or defend legal claims if necessary.
We process personal data only where we have a valid legal basis to do so, which may include your consent, the performance of a contract with you, compliance with legal obligations, or our legitimate business interests in operating and developing our services in a responsible manner.
4. Sharing of Information
We respect the confidentiality of your personal information and do not sell or rent your data to third parties.
We may share your information only in the following limited circumstances:
- Service providers and partners: with carefully selected third-party providers who support our operations, such as IT and website hosting providers, payment processors, logistics and delivery partners, or professional advisers. These parties are permitted to use your data only as necessary to provide their services to us and are bound by appropriate confidentiality and data protection obligations.
- Legal and regulatory requirements: where we are required to share information to comply with applicable laws, regulations, or lawful requests from public authorities, or to protect our legal rights, safety, or property and that of our customers and partners.
- Business continuity: in the context of a business reorganisation, merger, acquisition, or similar corporate event, where your personal data may be transferred as part of the assets of UHU SCOTLAND LTD, subject to appropriate safeguards.
Whenever we share your personal information, we do so under strict confidentiality, using contracts and technical measures designed to ensure that your data remains protected and is used only for the intended purpose.
5. Cookies and Tracking
Our website uses cookies and similar tracking technologies to support essential functionality, understand how visitors use our site, and enhance the overall experience for our customers and partners.
5.1 Types of cookies we may use
- Strictly necessary cookies: required for the core operation of the website, enabling functions such as security features and basic navigation.
- Performance and analytics cookies: used to collect information about how visitors use our website, such as which pages are visited most often and how users move around the site. This helps us improve the structure and content of our pages.
- Functionality cookies: used to remember your preferences and choices to provide a more tailored browsing experience where applicable.
5.2 Managing your cookie preferences
You can manage or disable cookies at any time by adjusting your browser settings. Please note that if you block certain types of cookies, some parts of the website may not function correctly or may be less convenient to use.
For further details on how we use cookies, including specific categories and lifespans, please refer to our dedicated Cookie Policy.
6. Data Security
We take data protection seriously and implement robust measures to keep your information secure and to reduce the risk of unauthorised access, alteration, disclosure, or destruction.
Our safeguards may include:
- Technical measures such as secure servers, access controls, encryption in transit where appropriate, and regular system updates.
- Organisational measures such as restricting access to personal data to staff and service providers who need it for legitimate business purposes, and providing appropriate guidance and oversight.
- Procedural measures such as data handling protocols, incident response procedures, and regular review of our security practices.
We store personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, including to meet any legal, accounting, or reporting requirements, and then take steps to securely delete or anonymise it.
While we strive to use commercially reasonable means to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security, but we are committed to complying with relevant Scottish and UK data protection regulations and to continually reviewing and improving our safeguards.
7. Your Rights
Under applicable data protection laws, you may have certain rights in relation to your personal data. These rights may include:
- Right of access: to request confirmation of whether we hold personal data about you and to obtain a copy of that information.
- Right to rectification: to request that any inaccurate or incomplete personal data we hold about you is corrected or updated.
- Right to erasure: to request the deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected.
- Right to restriction of processing: to request that we limit the way we use your data in certain situations.
- Right to object: to object to certain types of processing, including processing based on our legitimate interests, where your particular situation justifies it.
- Right to data portability: to request that we provide your personal data in a structured, commonly used, and machine-readable format, where technically feasible and where the processing is based on consent or contract.
- Right to withdraw consent: where we rely on your consent to process your personal data, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us using the details set out in the Contact Information section below. We may need to verify your identity before responding to your request and will respond within the timeframes required by law.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or your local supervisory authority if you are concerned about how we handle your personal data. We would, however, appreciate the opportunity to address your concerns directly in the first instance.
8. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us using the following details:
UHU SCOTLAND LTD
Address: 1b Lyon Road, Linwood Industrial Estate, Linwood, Paisley, Scotland, PA3 3BQ
Phone: +447350816261
Email: [email protected]
When contacting us, please provide sufficient information for us to identify you and understand your query. This will help us respond efficiently and accurately.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any changes will be posted on this page with an updated revision date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information while you explore and enjoy our premium Scottish meat and poultry offerings.